Boston Senior Home Care
  • Boston, MA, USA
  • Full Time

Job Title:                    Navicare/BMCHNP GSSC Case Manager

Business Unit:            SCO

Department:               NaviCare/BMCHN

Reports to:                  Program Manager

FLSA:                         Non-exempt (Full-Time, 35 Hrs/wk, Mon-Fri)

Grade:                         B Union Position

Salary Range:              38,306 45,242 (commensurate with experience)





Under the general direction of the Program Manager, but working collaboratively with the Senior Care Options (SCO) representative(s), the SCO Case Manager plays an integral part of the case management functioning of the agency. The SCO Case manager will provide initial assessment and ongoing assessments of the SCO client's needs including eligibility for any relevant Boston Senior Home Care (BSHC) service and other community resources. Furthermore, the SCO Case Manager will develop a service plan based on their assessment of client needs, which directly impacts areas of concerns highlighted through the assessment. This position requires the ability to work anonymously, multitask, conduct home visits and family/provider meetings, telephone contact and regular documentation. The SCO Case Manager is responsible for working collaboratively within BSHC as well as externally with client formal and informal supports, SCO representatives, vendors, potential referral sources and other community agencies. SCO Case Managers actively participate in BSHC organizational life.

Essential Functions

Essential Job functions: Duties __1_____ through ____9___are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.


  1. Through home visits conduct multi-dimensional assessment of elders' functional and social needs incorporating eligibility/need for services, special programs and other community resources.
  2. Provide ongoing assessment of client needs/status through contact with collaterals, informal supports and contact with the client via phone and regularly scheduled home visits. Adjust service planning and follow-up as indicated.
  3. Through a needs assessment, knowledge of resources, and problem solving skills develop a service plan that incorporates the areas identified within the assessment. Seek supervision for ongoing case management direction, high-risk client issues, vendor needs/issues, etc.
  4. Initiate and follow up with an interdisciplinary consultation and review with SCO personnel for SCO Case Manager's service planning recommendations and obtain approval of those services. Implement the plan utilizing all available resources; BSHC vendors/programs and other community resources.
  5. Monitor the efficacy and quality of services provided by BSHC through contacts with client, their family, collateral contacts and vendor monitoring.
  6. Maintain the client record through timely documentation that is complete and accurate of all related communications and required forms.  
  7. Provide ongoing advocacy for client, as follows:
  • Exhibit working knowledge of BSHC services/programs
  • Exhibit working knowledge of other community programs
  • Continually assist in the development of community resources knowledge within BSHC
  • Seek peer or supervisory consultation to explore unfamiliar resource areas.

8.  Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others.

9.  Through all external contacts with vendors, collaterals, and community at large continually provide outreach efforts as a BSHC representative in order to ensure access to services for all client groups. 


  • Ability to effectively communicate in person, in writing, and by telephone.
  • Ability to effectively utilize BSHC's/Navicare/BMCHN SCO]'s computer and information systems.
  • Spanish proficiency is preferred but not required.

Supervisory Responsibility

This position has no supervisory responsibilities. 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Incumbent must be able to carry 15 to 20 pound load to consumers' homes, must be able to travel to the community to perform visits at consumers home (may have limited accessibility), and travel under all weather conditions.
  • The employee is regularly required to talk or hear.
  • The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. 


This position required up to 25% travel.

Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

Required/Preferred Education and Experience

Bachelor's Degree required. LSW and relevant work experience preferred, but not required   

Additional Eligibility Qualifications

  • Sensitivity to elder and diversity issues.
  • Commitment to maintaining clients at home with dignity.  

Work Authorization/Security Clearance (if applicable)

Must clear CORI background check. 

AAP/EEO Statement

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Boston Senior Home Care
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