Boston Senior Home Care
  • Boston, MA, USA
  • Full Time

Job Title:                  AFC/GAFC Program Manager II                  

Business Unit:         Mass Health Programs

Department:            Adult Foster Care and Group Adult Foster Care

Reports to:               Director of Mass Health Programs

FLSA:                       Exempt

Classification:          Regular Full-time (35 hours)

Grade:                       12

Salary Range:            $56,352 - $70,441 (commensurate with experience)




Boston Senior Home Care (BSHC) is a non-profit organization dedicated to serving elders and adults with disabilities in the greater Boston Area. Our mission is to ensure that culturally diverse elders and disabled adults, particularly those of limited means, can remain in their homes or in other supportive settings with dignity and independence.

BSHC contracts with Mass Health to provide Adult Foster Care (AFC) and Group Adult Foster Care (GAFC) services. We are seeking a highly motivated and experienced individual to administer our AFC and GAFC programs in accordance with Mass Health regulations. As the AFC/GAFC Program Manager, you will be responsible for all aspects of program management including day to day program operations, budget and resource management, program policy development, staff supervision and oversight, and program and regulatory compliance. The AFC/GAFC Program Manager will also be actively involved in outreach planning and development in order to promote program awareness and client growth.

Essential Functions

Essential Job functions: Duties ____1___ through ___11____are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.


  1. Responsible for the overall administration of BSHC's AFC and GAFC Mass Health funded programs including program planning, program development, and development and implementation of policies and procedures, as set forth in all applicable regulations.  
  2. Manage all aspects of the assigned programs including screening, matching, admission, transfer and discharge processes.
  3. Oversee training, supervision, and evaluation of all care management, nursing and administrative staff, as well as independent contractors (as applicable) for assigned programs. In conjunction with Human Resources, participate in the recruitment, performance management and termination process.  
  4. Evaluate staff annually using standardized evaluation measures. Establish concrete and measurable goals with staff to meet departmental goals set by senior management, which are aligned with the Agency's objectives.
  5. Develop and oversee systems and processes that ensure BSHC's compliance with all Mass Health regulatory and programmatic requirements, and that related documentation is completed in a timely manner.
  6. Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and internal operating procedures for assigned program area and ensure program goals and objectives as set forth by Senior Management are being met.
  7. Ensure timely and accurate preparation of service delivery information required by BSHC Fiscal Unit for billing purposes and other information as necessary to ensure timely and accurate payment of AFC caregivers and GAFC service providers. Complete program statistical and financial reports, as required and participate in the budget preparation process, as well as maintain programs within budget.
  8. Effectively communicate Agency and Program goals to staff and assist them in understanding how their activities relate to these goals. Serve as a resource in the interpretation of Mass Health program regulations, and program policies and procedures.              
  9. Actively participate in Agency meetings, committees and task forces as well as in the development and implementation of outreach efforts for assigned programs and agency wide, as required.
  10. Participate in professional development opportunities.
  11. Perform other tasks or special projects as assigned.


  • Strong interpersonal, written and oral skills, as well as program management and supervisory experience, are essential.
  • Program planning and experience in regulatory and program compliance preferred.
  • RN/BSN's, MSW's and LCSW/LICSW's with relevant health care experience encouraged to apply.
  • Ability to work with health and support service network, sensitivity to issues affecting the elderly, disabled, and mentally challenged, with a commitment to helping them maintain their lives in the community with dignity.
  • Training and experience in working with cognitively impaired, substance abuse, and/or self neglect clientele.
  • Candidate must possess computer experience. Proficiency in MS Office preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Incumbent must be able to carry a 10 to 15lbs load to consumers' homes, must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions. The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time 35 hour per week position (7 hours per day Monday through Friday).


Incumbent must be able to travel to the community to perform visits at consumers home (may have limited accessibility), and travel under all weather conditions.

Required/Preferred Education and Experience

  • Required - Bachelor's degree and a minimum of five to seven years of professional health-care experience working with the elderly and or disabled adults. At least one to two years of supervisory experience is required
  • Preferred - A master's degree preferred in a relevant health-care discipline. A social worker license from the Massachusetts Board of Registration in Social Work

Additional Eligibility Qualifications

The Program Manager must show sensitivity to elder and diversity issues and a commitment to maintaining clients at home with dignity.

Work Authorizations/Security Clearance

Must clear CORI background check

AAP/EEO Statement

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.








Boston Senior Home Care
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